May 15th, 2013

Emergency maintenance on user cluster #7

We're doing some emergency maintenance on one of our databases (user cluster #7, there are 13 user clusters in total. You can see which user cluster your account is on here). The estimated duration of this maintenance is 4-5 hours.

If your account is located on user cluster #7, you will not be able to login to your account until this maintenance has been completed. If you are already logged-in, you will be unable to post, edit, or delete any material on LiveJournal until the maintenance is completed.

If your account is not on this cluster, LiveJournal will still be up, you will be able to login. You may be able to post, edit, and delete content, but if any communities you have posting access to are on cluster #7, you will see an Error 500 when attempting to load the update/edit journal page, or viewing your inbox if any messages have been received from a user on cluster #7. Other pages may also be similarly affected if they attempt to load usernames or data from this cluster. You may also encounter problems viewing journals, entries, comments, or private messages from accounts which are on this cluster.

We're working as quickly as possible to get everything back up & running, and appreciate your patience during this maintenance.

Maintenance update

To followup on the previous post, the same symptoms for user cluster #7 are also present for users on cluster #9, so we're in the process of fixing it as well. Having 2 clusters to work on rather than 1 unfortunately means that we expect it to take approximately 6-8 hours for everything to be resolved. We do, however, know how the problems with each cluster started and it is not something which will cause any additional clusters to have these issues. We'll post here again either when the issue has been resolved, or if we have any significant developments to update you on.