February 17th, 2010

oh noes
  • dwell

Payment Notification Problems Today - Feb 17, 2010

Ahhh, notifications, one of our favorite subjects. I do want to limit the scope of this entry to just the PAYMENT RECEIVED notifications that went out earlier this afternoon. I know that a sizable chunk of us are still having various problems receiving notifications on a timely basis and we are working on that*.

For those of us that unexpectedly received "payment received" emails/notifications for v-gifts, paid accounts or other items from the LiveJournal store, please keep in mind:

  1. These are just the notifications, we have not charged you for them again even though they were sent today.
  2. Many of these notifications are either duplicates or were never originally sent when you made the purchase weeks or months ago.
  3. The notification does not mean you were enrolled in some auto-renew program without your consent.

We apologize for the confusion we've caused and hope this answered the most common concerns and questions.

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* We've actually started over-hauling our notification system -- the actual code -- to make it more robust and cohesive, as well as give us better debugging so we can more accurately track down the source of problems. This rewrite started in the last release but that release also had it's share of problems. We are continuing to release fixes and hope to fix the largest problems very soon.