January 14th, 2010

biking amsterdam
  • dwell

AOL Notification problems

**Jan 15, 19:18 UTC/GMT UPDATE**
As of about 2 hours ago we received confirmation from AOL that we've been placed on their whitelist and that LJ is unblocked from their automated spam detection programs; this was verified using marta's email test account. Part of the delay was explained by AOL as such:

"[AOL's] automated high volume spam URL detection process was not allowing automated removal of the livejournals URLs because the sites were generating too many complaints... as soon as [AOL] removed the URL manually, it'd get re-added."

We're still going to be trying to implement some of the other, longer-term solutions to lessen the possibility that this will happen with AOL or any other email provider.

Also, unfortunately this helps only our users that are using AOL email, we've still got a lot of other underlying notification delivery problems to track down and fix.

-end update-


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WHAT ABOUT NON-AOL USERS NOT GETTING NOTIFICATIONS?
We've checked most of the popular lists of known spammers/IPs and we're not on them. That's the good news. The bad news is that any ISP, company or domain is able to (and should) develop their own list of what is acceptable email. And it's quite possible that LJ is on their unacceptable list. I'm hoping that maybe removing the news reference might help out with other email domains but it's probably just wishful thinking on my part.

WHAT CAN WE DO TO HELP?
I'm so glad you asked!


  1. A lot of thought and effort goes into our news updates, but hey, if you don't want to get them in your inbox, we understand. Instead of just marking it as spam, PLEASE PLEASE PLEASE either remove the news community from your friends list or turn off your notifications by referring to FAQ 272.
  2. If you do contact your ISP or your email provider, please ask them to check if their mail servers are rejecting any livejournal.com email or emails that contain links to livejournal.com! So they'll need to see if they're blocking not just our mail servers but also if they're blocking any content that contains links to livejournal. Many times the person that answers the phone may not know how, or where, to check this information. Try to escalate it if possible as it may require a systems, network, email or security administrator (depending on the company) to actually verify if they're blocking us at different points within their mail system.



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