Brad Whitaker (whitaker) wrote in lj_maintenance,
Brad Whitaker
whitaker
lj_maintenance

Chef subcluster 8 paid time reimbursement

We'd like to apologize to all users of Chef subcluster 8 (Where am I?) who were impacted by the last few days of problems. We consider your data and privacy the most important things to maintain. It's very rare for us to experience data loss and the last few days have been particularly depressing considering how much time we've spent working on trying to restore it all.

As we explained before, there was some data corruption that occurred during a seemingly-routine user move. The most obvious impact to users was the loss of personalized style information and some user preferences. Despite our best efforts we were only able to restore most of the lost data. While there's a possibility we may be able to recover even more, we can't promise anything at this point.

Once again, we'd like to apologize to users on Chef subcluster 8. For those users on this cluster with paid accounts, we would also like to offer you a one month extension of paid account time. If you have been affected by these problems, you can claim a free month of paid time here:

http://www.livejournal.com/misc/claim-cluster28.bml

The claim tool will work for the next week. If you have friends who were affected and don't read this journal, let them know. If your account has expired in the last 2 days, you can buy a new one, then claim your extension when your paid account is active.

We're working hard to prevent these issues in the future and we've definitely learned a lot from this incident. Thank you for your understanding.
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