LiveJournal Maintenance

: markf; May 16th, 18:02

We've just brought User Cluster #9 back online, and the errors being caused by the maintenance should stop occurring. Notifications are sending again, but may be delayed as there is a backlog of notifications waiting to be sent. If you are still encountering any errors, please open a Support request so we can investigate the issue.

Maintenance still in progress

: mferrell; May 16th, 13:42

We are still in the process of bringing User Cluster #9 back online, and it is unfortunately taking longer than we anticipated. We are making progress, but are still several hours away from this being fixed. To address a few common questions we are seeing:

How many user clusters are there?

There are 13 user clusters in total.

How can I find out what user cluster my account is on?

You can see which user cluster you are on at http://www.livejournal.com/misc/whereami.bml if you are logged-in. If you cannot login, your account is located on user cluster #9.

I am not on cluster 9, but still can't post or edit entries. What's happening?

Trying to update or edit posts may still fail even if you are not on user cluster #9. An Error 500 will appear when loading the update/edit journal page if you have posting access to a community which is located on this cluster. The update module at http://www.livejournal.com/portal/ may still allow you to post while maintenance is ongoing.

I'm not getting notifications. Is this related?

Subscription notifications are not currently being sent as a result of this maintenance. You may still receive other types of emails, such as pingbacks and password notification emails, but will not receive notifications of new entries or comments being posted.

What other things aren't working right now?

Twitter digest posts are not currently being imported as a result of this maintenance. Some other pages & features may display errors if they need to access information located on user cluster #9. The inbox and community management pages are both known to be showing errors for people affected by this.

We will post again either when user cluster #9 is back online, or if we have any additional information to post. Thanks again for your patience while we work to fully restore service to the site.

Maintenance update

: livejournal; May 16th, 15:35

We successfully finished maintenance on cluster #7. All accounts’ owners from this cluster can now log into their journals.

We are working on restoring the user cluster #9, it will take approximately an hour. We will keep you informed. Please accept our apologies for the inconvenience.

Maintenance update

: mferrell; May 15th, 21:44

To followup on the previous post, the same symptoms for user cluster #7 are also present for users on cluster #9, so we're in the process of fixing it as well. Having 2 clusters to work on rather than 1 unfortunately means that we expect it to take approximately 6-8 hours for everything to be resolved. We do, however, know how the problems with each cluster started and it is not something which will cause any additional clusters to have these issues. We'll post here again either when the issue has been resolved, or if we have any significant developments to update you on.

Emergency maintenance on user cluster #7

: mferrell; May 15th, 18:46

We're doing some emergency maintenance on one of our databases (user cluster #7, there are 13 user clusters in total. You can see which user cluster your account is on here). The estimated duration of this maintenance is 4-5 hours.

If your account is located on user cluster #7, you will not be able to login to your account until this maintenance has been completed. If you are already logged-in, you will be unable to post, edit, or delete any material on LiveJournal until the maintenance is completed.

If your account is not on this cluster, LiveJournal will still be up, you will be able to login. You may be able to post, edit, and delete content, but if any communities you have posting access to are on cluster #7, you will see an Error 500 when attempting to load the update/edit journal page, or viewing your inbox if any messages have been received from a user on cluster #7. Other pages may also be similarly affected if they attempt to load usernames or data from this cluster. You may also encounter problems viewing journals, entries, comments, or private messages from accounts which are on this cluster.

We're working as quickly as possible to get everything back up & running, and appreciate your patience during this maintenance.

Maintenance today, some expected downtime

: markf; April 19th, 11:19

We're planning on doing some database maintenance today, and LiveJournal will be down during this maintenance. The maintenance is scheduled to begin at 12:00 PDT (click to see other timezones) and is expected to last approximately 15 minutes.

You can keep an eye on the LiveJournal Status Page to see when we're back, but we'll also be posting to LiveJournal's Facebook page and LiveJournal's Twitter account to let you know when we're back and to provide any additional updates if we go beyond our planned maintenance window.

[Edit] We're back up again! Thank you for your patience.

Photohosting system maintenance

: oceanplexian; April 2nd, 15:03

Current Mood:: frustrated

We will be preforming some emergency maintenance on our photo hosting system this afternoon @ 3:30PM PST. This maintenance window is planned to last around 15 minutes.

There is a possibility that new uploads may encounter delays or time out. Existing photos will remain unaffected.

Thanks!
Andreas

Scheduled maintenance today

: markf; February 26th, 11:57

Hi all!

We're going to be doing some network maintenance and are expecting approximately 15-30 minutes of downtime beginning at 4:00 P.M. PST (click to convert time). We'll keep our site status page updated during any downtime which occurs.

[edit] We have completed this maintenance! If you're having any problems with the site, please contact LiveJournal Support.

Intermittent issues/database maintenance

: oceanplexian; June 24th, 2012

Hi All,

Today intermittent code errors like "Can't call method "selectrow_hashref" were displayed as our application timed out to certain databases. This did not affect any data or cause any permanent issues -- it's just the result of a regular maintenance tool that wasn't running properly.

As of now, everything should be back to normal. We like to thank everyone for your patience, as well as for writing in reports of the site accessibility issues.

Thanks,
Andreas

Site access issues

: markf; June 12th, 2012

There was a problem earlier which prevented some people from being able to reach the site. We've made some temporary changes to address this, and everyone who was unable to load the site should be able to now.

What happened?

LiveJournal uses multiple providers to determine how to route traffic from the Internet to our data center. One of those providers went down, which meant anyone who was being routed through this provider couldn't reach LiveJournal. We've temporarily stopped routing any traffic through this provider until they've fixed the problem. Whenever things are back to normal on their end, we'll start routing traffic through them again.

We don't expect there to be any further accessibility issues from this, but if you find yourself unable to reach the site over the next few hours, please send an email to webmaster@livejournal.com and let us know.

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